At Warrior Sales Shop, we’re committed to getting your high-performance hockey gear to you quickly and ensuring your complete satisfaction with every purchase. Below you’ll find all the details about our shipping options and straightforward return process.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Options

We offer two reliable shipping methods to get your hockey equipment to you:

  • Standard Shipping ($12.95)
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Tracking included
  • Free Shipping (Orders over $50)
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Tracking included

Note: Delivery times may vary slightly during peak seasons or due to customs processing for international orders.

International Shipping

We ship worldwide (excluding certain Asian regions and remote areas). International customers are responsible for any customs fees or import duties that may apply.

Returns & Exchanges

We stand behind our hockey equipment just like you stand behind your game. If you’re not completely satisfied with your purchase, we offer a simple return and exchange process.

Return Policy Overview

  • 15-day return window from delivery date
  • Items must be unused and in original condition
  • Original packaging must be intact
  • Proof of purchase required

Non-Returnable Items

For safety and hygiene reasons, the following hockey products cannot be returned or exchanged:

  • Composite Blades & Shafts (once cut to size)
  • Cups/Supporters (hygiene reasons)
  • Facemasks/Shields (if removed from original packaging)
  • Fitted Hats (due to personalized sizing)

How to Return an Item

  1. Contact Us within 15 days of delivery at [email protected] with your order number and reason for return
  2. Wait for Approval – Our team will review your request within 1-2 business days
  3. Package Your Item – Once approved, securely pack the item in its original packaging
  4. Ship Your Return – Send the package to our warehouse (return shipping is at customer’s expense)
  5. Receive Refund/Exchange – Once received and inspected, we’ll process your request

Return Shipping Address

Warrior Sales Shop Returns
1392 Hood Avenue
San Diego, CA 92121
United States

Important: Return shipping costs are the customer’s responsibility. We recommend using a trackable shipping service.

Refund Processing

Once your return is received and inspected:

  • Refunds will be processed to your original payment method within 5-7 business days
  • For credit card payments (Visa, MasterCard, JCB), allow 1-2 billing cycles for the refund to appear
  • PayPal refunds are typically processed within 24 hours
  • Original shipping fees are non-refundable

Exchange Process

For exchanges of size or color:

  1. Follow the standard return process above
  2. Clearly indicate your desired replacement item
  3. We’ll ship the new item once the return is received
  4. Customer is responsible for additional shipping costs if the exchange results in higher shipping fees

Damaged or Defective Items

If you receive damaged or defective hockey equipment (helmets, elbow pads, composite sticks, etc.):

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect
  • We’ll arrange for a replacement at no additional cost

International Returns

For customers outside the United States:

  • Return shipping costs and any applicable customs fees are the customer’s responsibility
  • Refunds will be issued in USD
  • Allow additional time for international shipping and processing

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Warrior Sales Shop Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) for return/exchange: [Product Name, Size, Color]

Reason for return/exchange: [Please specify]

For exchanges: [Desired replacement item details]

Please advise on next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number – optional]

For any questions about our returns and exchanges policy for hockey bags, gloves, or other equipment, contact our customer service team at [email protected].

Note: This policy may be updated periodically to reflect changes in our business operations or legal requirements, just as hockey equipment evolves to meet the demands of the game.