At Warrior Sales Shop, we’re committed to getting your hockey gear to you quickly and reliably. Below you’ll find answers to our most common questions about products, shipping, payments, and more.

Product Questions

Q: What types of hockey equipment do you specialize in?
A: We specialize in pro-grade hockey equipment including composite sticks, skates, helmets, protective gear, and apparel. Our product range covers everything from accessories like gloves and elbow pads to performance equipment like composite shafts and blades.
Q: How do I know which size to order for protective gear?
A: Each product page includes detailed sizing charts. For helmets and skates, we recommend measuring according to our guidelines or consulting with our gear experts at [email protected] if you’re between sizes.
Q: Do you carry equipment for intermediate players?
A: Yes! We offer a complete range of equipment for players at all levels, including intermediate players. Look for our “Intermediate” category in the menu for specialized gear.

Shipping & Delivery

Q: What are my shipping options?
A: We offer two shipping methods:
Standard Shipping: $12.95 via DHL/FedEx (10-15 days after processing)
Free Shipping: On orders over $50 via EMS (15-25 days after processing)
Q: How long does order processing take?
A: All orders are processed within 1-2 business days (excluding weekends). You’ll receive tracking information via email as soon as your order ships.
Q: Do you ship internationally?
A: Yes! We ship worldwide from our San Diego warehouse, excluding some remote Asian regions. International customers may be responsible for local duties/taxes.
Q: How are composite sticks packaged to prevent damage?
A: We use reinforced tube packaging specifically designed for composite sticks, along with protective foam inserts for helmets and facemasks, and crush-proof boxes for skates and blades.

Payments & Orders

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure checkout.
Q: Is there a discount for first-time customers?
A: Yes! First-time customers receive 15% off their purchase when shopping at hockeygearssale.com.
Q: Can I modify or cancel my order after placing it?
A: Orders can typically be modified or canceled within 1 hour of placement. After that, please contact us immediately at [email protected] and we’ll do our best to accommodate your request.

Returns & Exchanges

Q: What is your return policy?
A: We offer a 15-day return window from the delivery date for unused items in original packaging. Please contact us at [email protected] to initiate a return.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
Q: How long does it take to process a refund?
A: Once we receive your return, refunds are processed within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Account & Technical

Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account lets you track orders, save your information for faster checkout, and receive exclusive offers.
Q: I forgot my password. How can I reset it?
A: Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to reset your password.
Q: How can I track my order?
A: You’ll receive tracking information via email when your order ships. You can also log into your account to view order status and tracking details.

Still have questions? Our gear experts are always happy to help! Email us at [email protected] and we’ll get back to you within 24 hours.